Support team
Customer support by the authors

We’re here to help

We do not employ support reps. Instead, asking for help gets you connected to the people who wrote the software. We do make sure you get your job done.


Frequently asked questions

  • The easiest way is to send an email to support. Behind the scenes, your email enters our support portal and one (or more) of our developers take it and make sure your problem is solved. Alternatively, visit our help center and click 'Contact' link in the top-right corner of the screen.

  • Sorry, that won't happen. We've been doing customer support for over 15 years now and phone support is a massive waste of time. We have customers from all over the world, in all timezones. Please use email to open a support ticket instead.

  • Databases can be hard, but we have decades of experience. Send an email to support with the details and we'll help you out. Our software adjusts automatically and fixes a lot of environment issues by itself. It can't fix everything automatically, of course.

  • We will, don't worry. Our job is to make sure your trial and your subsequent commercial job are successful.

  • We are available for you at +353 1 443 3310 for pre-sale questions only and in European timezones only.

  • Absolutely. Send an email to support, tell us which timezone you're in and describe what is it you need to achieve. One of our devs will get in touch.